Frequently Asked Questions
What is the return policy?
Pants that are not customized, worn, and with tags are available to be returned or exchanged. Please contact us to begin the process.
Embroidered garments (i.e. tops with logos) may not be returned or exchanged.
Where will my order be sent?
All orders are shipped to the Auxiliary Gift Shop at Saint Francis Hospital. Johnson Memorial and Mount Sinai orders will be couriered by Saint Francis at a later date based on the following schedule:
Mount Sinai Orders: Couriered Daily
Johnson Memorial Orders: Couriered every Wednesday
How long do I have to pick up my order?
Any orders not picked up within 20 days of arriving at the Gift Shop will be charged to the employee's payroll.